Get in Touch With Us
This page is for reaching the editorial team behind BTC Casinos. We research and compare crypto casinos that accept US players, and readers write to us mostly about three things: a bonus term that doesn't read the way a site advertises it, a payout that hasn't arrived, or a question about how any of this works from a US state. Email is the one channel we run, and it's read by a person.
Email the editorial team
Write to us at [email protected]. We aim to reply within two business days. Messages that include the casino name, the coin you used (BTC, ETH, LTC, USDT, USDC, DOGE or another altcoin), the approximate date, and a transaction hash where one exists get a far more useful answer than "the site won't pay me."
We do not have a phone line, a live chat window, or a support desk. We are not affiliated with any operator listed on this site, so we cannot log into your account, release a withdrawal, reverse a deposit, cancel a bonus, or lift a country or state restriction. Those all sit with the casino's own support team.
Where commercial relationships sit
Some links on accountingblockchain.net are affiliate links, and we may earn a commission if you open an account through one. That money pays for the research. It does not buy a position in our rankings, a rating, or the removal of a criticism, and operators do not see our write-ups before publication. If you think a page reads like it was written by the casino rather than about it, that is exactly the kind of message we want.
What we can actually help with
- Bonus terms that don't add up — the single most common email. Playthrough multiples, which games count toward wagering, max bet while a bonus is active, expiry windows, and caps on cashback conversion. Send us the terms page and we'll read it against what the offer claims.
- Corrections — a licence detail, a supported coin, a withdrawal limit or a restricted-state list that has changed. Our pages carry a fact-check date (currently Sep 19, 2026) and we re-check when a reader flags something.
- Payout experiences — we can't recover funds, but patterns matter. If a site's confirmations are clearing on-chain while the casino's internal approval drags for days, that belongs in our notes.
- Coverage requests — a site you want reviewed, a comparison angle we've missed, or a question about crash, dice or plinko titles we haven't covered properly.
- Responsible gambling — mention it and we'll point you to support resources rather than a casino.
We don't publish user reviews or testimonials, so nothing you send will appear on the site attributed to you.
What we won't answer
We won't help anyone get around a geoblock, a state restriction, a KYC request, or an anti-money-laundering or sanctions check, and we won't advise on submitting details that aren't yours. We also won't give legal or tax opinions. Both come up often enough to be worth saying plainly.
The bonus questions we get most
Since most contact traffic here starts with a promotion, here is the short version of what we tell people. A headline number is never the offer — the conditions beside it are. The offers below are as advertised by each operator; check the current terms on site before depositing, because operators change them.
| Casino | Advertised offer | Bonus type | Editorial rating |
|---|---|---|---|
| BetPanda | 10% weekly cashback | Ongoing cashback | 10.0 |
| CoinPoker Casino | 150% welcome bonus up to $2,000 | Deposit match | 9.9 |
| Cryptorino | 100% match up to 1 BTC + 10% weekly cashback | Match + cashback | 9.9 |
| Punkz | 20,000 USDT welcome bonus + 15% cashback | Match + cashback | 9.9 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 FS | Cashback + free spins | 9.8 |
| Winna | Up to 60% rakeback & 25% instant cashback | Rakeback | 9.8 |
| Thrill | Up to 70% rakeback + 10% cashback | Rakeback | 9.8 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | Staged deposit matches | 9.8 |
| Wild.io | Up to 350% across first three deposits + 200 free spins | Welcome package | 9.8 |
| Vave | Up to 550 USDT + up to €75 free bet + 5% cashback | Match + free bet | 9.7 |
Ratings are our own editorial scores, not customer review averages, and every offer above requires you to deposit and risk your own money. None of them is free.
BetPanda — the cashback question
BetPanda draws the most mail because 10% weekly cashback reads as simpler than a match bonus, and readers want to know where the catch is. It sits top of our list for that reason: a recurring loss-back percentage is easier to value than a staged welcome package, and it doesn't lock your balance behind a playthrough multiple in the same way. What we tell people to check: how the site defines net losses, whether cashback arrives as withdrawable balance or as a bonus with its own wagering, the minimum qualifying loss, the calculation day, and any cap. The limitation is straightforward — cashback only has value if you're losing, so it is worth less to an occasional player than a headline match would be, and it does nothing to reduce the house edge.
CoinPoker Casino — matched money and playthrough
CoinPoker's 150% match up to $2,000 generates questions because the ceiling is high and readers want to know what it takes to clear. It earns a place here for the crossover audience — people who want poker alongside casino games in the same crypto balance, which most sites on this list don't offer. Before you accept it, confirm the wagering multiple, whether it applies to bonus only or deposit plus bonus, the time limit to complete it, the max bet allowed while the bonus is live, and which games contribute at what rate. The drawback: a bonus of that size generally carries a playthrough that takes real volume to clear, and a poker-led room is not the place to go if slots and live dealer tables are your main interest.
Cryptorino — the BTC-denominated match
Cryptorino comes up constantly because "up to 1 BTC" is a moving target. It's on the page because it pairs a first-deposit match with the same weekly cashback structure BetPanda leads on, so the value doesn't stop after week one. The thing we flag to every reader who emails about it: a bonus denominated in BTC means both your deposit and any bonus value move with the Bitcoin price. That's an upside and a downside, and it's the clearest example on this page of why some players deposit in USDT or USDC instead. Add the usual checks — wagering multiple, expiry, excluded games — and note that very few players deposit anywhere near the 1 BTC maximum, so the realistic value is whatever matches your actual deposit.
Punkz — big stablecoin headline
Punkz advertises a 20,000 USDT welcome bonus plus 15% cashback, and readers write in asking whether that number is real. It is a maximum across a qualifying deposit structure, not a sum anyone is handed. It's included because stablecoin-denominated bonuses sidestep the volatility problem above — 20,000 USDT is 20,000 USDT next week. The limitation is the same one that applies to every large ceiling: reaching it requires deposits most players will never make, and the wagering attached to a bonus that size is substantial. Read the qualifying deposit tiers before you assume the headline applies to you.
How these rankings were put together
We research publicly available information: operator terms and conditions, licensing pages, supported coin lists, advertised withdrawal limits and processing windows, game libraries and the studios behind them, and the wording of bonus terms. We have not deposited, played or withdrawn at these sites, and we don't present advertised payout speeds as measured results. Where something is an operator claim rather than something we could verify, we say so. Commission never decides position, and every site we list gets at least one stated drawback.
Crypto mechanics people ask about
A lot of contact mail is really a wallet question. The short answers:
- Funding — you buy crypto at an exchange or hold it in a self-custody wallet, then send an on-chain deposit to the address the casino generates. Bitcoin, Ethereum, Litecoin, Tether, USD Coin and Dogecoin are the coins most commonly accepted; altcoin support varies site by site.
- Fees and confirmations — you pay the network fee, not the casino. Ethereum gas can spike; Litecoin and Dogecoin are usually cheaper. Deposits credit after a set number of confirmations, which is why a transfer can be on-chain and still not showing in your balance.
- Withdrawals — "instant" normally means the casino's internal approval is automated. The chain still needs to confirm, and daily or weekly withdrawal limits may apply. Check both before you assume same-day.
- Verification — some crypto casinos let you play with just an email. Many still request ID at withdrawal, on larger cash-outs, or where their licence or AML obligations require it. Treat "no KYC" as "no KYC at signup" unless the terms say otherwise. It is not a way to avoid reporting income.
- Price risk — a winning session in BTC can be worth less in dollars by the time you withdraw. Stablecoins are how players avoid that exposure during play.
Fairness sits alongside this: crash, dice, plinko and in-house originals usually publish provably fair seeds you can verify yourself, while slots, blackjack, roulette, baccarat and live dealer tables from studios like Pragmatic Play, Evolution and NetEnt rely on RNG certification and studio-level audits instead. Different checks, different evidence.
Other products at these sites
Most operators here run more than a casino. Sportsbooks sit beside the games on several, with separate bonuses and separate wagering rules — a casino bonus usually cannot be cleared on sports bets, and vice versa. CoinPoker is poker-first with casino games attached. Several also run esports markets, VIP and loyalty tiers, and reload offers that behave differently from the welcome package. If you email us about a bonus, tell us which product it came from; the terms rarely carry across.
Legal standing, age and where to get help
You must be 18 or older to gamble at the sites we cover, and 21 or older where the operator or your state sets that as the minimum. Check the site's stated minimum age before registering.
There is no federal legalization of online casino gaming in the US. The crypto casinos on this site are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. Regulated online casino gaming exists in a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. For most US players, offshore crypto casinos sit in a legal grey area. Rules vary by state, some states are explicitly restrictive, and operators self-restrict different states. Check your own state's law, and check the operator's restricted-state list. We can't tell you that any site is legal where you live, and we won't help anyone work around a block.
US players are generally liable for tax on gambling winnings and on crypto gains. That is general information only — consult a qualified tax professional about your own position.
Gambling costs money and most sessions lose. Never stake more than you can afford to lose, and don't gamble to recover losses or to cope with stress. Offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, and there is no US regulator to appeal to if something goes wrong. If gambling is becoming a problem, call the National Problem Gambling Helpline on 1-800-GAMBLER, available 24/7 and confidential.
Readers outside the US looking at a different corner of the market may find our notes on casinos operating outside the UK's GamStop scheme more relevant than anything here.
Before you write
If your message is about a specific bonus, have the terms page open and tell us the wagering multiple you were shown. If it's about a withdrawal, include the coin, the date and the transaction hash if you have one. If it's a correction, a link to the source helps us verify it quickly. Everything else — send it anyway. Reader mail is how we find out a site changed its terms before we do.